How to Use NPS to Drive Sales
Net Promoter Score (NPS) is an extremely common metric for modern businesses. First showcased in a Harvard Business Review article by Fred R [...]
The Ultimate Guide To User Feedback Surveys
Introduction To User Feedback Surveys As a founder, marketer, or product manager, you spend a lot of time looking at your analytics and heat [...]
How To Embed A Survey In Email That Actually Gets Responses
You know the potential upsides of using surveys, but you're unsure how to embed one within an email effectively. This guide will cut right t [...]
The Best Way To Stand Out Against Competitors: Create a GREAT Customer Experience
Nowadays standing out of the crowd against your competitors is harder than ever. More people are becoming entrepreneurs and as such, more co [...]
How To Create A Customer Feedback Loop That Works On All Stages Of The Funnel
A customer feedback loop will help you stand out We've spoken with a lot of founders and marketers about customer feedback. Most of them wou [...]
How To Set Up A Process To Win Back Cancelled Customers
One of the biggest pain points for startups is watching customers churn. Extensive time and resources go into nurturing the customer and the [...]
Qualitative vs Quantitative Feedback: Which One Is Better?
A common question that comes up when it comes to getting feedback from your users is whether you should be getting qualitative or quantitati [...]
10 Tools That You Can Use To Help Reduce SaaS Churn
Churn is a scary topic for SaaS companies. Churn rate, also known as cancellation rate, is the percentage of customers who have canceled a p [...]
How To Prioritize What Product Features To Build Next
One of the hardest things about building a software company is knowing what product features to build next. If you're consistently asking yo [...]
Best Retention Practices: User Retention Goes Beyond Just Collecting An Email
Most marketers think that growth is all about user acquisition, but the truth is that user retention plays a more important role in the grow [...]